Terms and conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website www.caloroffers.co.uk (“our site”) to you.
Please read these terms and conditions carefully before ordering any Products from our site as they affect your rights and liabilities under the law and set out the terms under which we makes the Products available to you.
You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
Please click on the button marked "I confirm I have read and accept Calor’s Terms and Conditions" if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
Orders placed on our site are also subject to General Terms and Conditions. Please click here to view these.
1. INFORMATION ABOUT US
1.1 www.caloroffers.co.uk is a site operated by Calor Gas Limited (“Calor/us/we”). We are registered in England and Wales under company number 00303703 and with our registered office at Athena House, Athena Drive, Tachbrook Park, Warwick CV34 6RL. Our contact details in respect of Products ordered off our site are: Athena House, Athena Drive, Tachbrook Park, Warwick CV34 6RL. Our VAT number is 207 610 984.
1.2 Calor is a member of the UKLPG, who is the national body for the LPG industry in the UK. Its website is at www.uklpg.org/
1.3 Calor is also a member of The British Safety Council, which aims to support a healthier, safer and more sustainable society. Its website is at www.britishsafetycouncil.co.uk
2. SERVICE AVAILABILITY
Our site is only intended for use by people resident in the United Kingdom (“UK”). We do not accept orders from individuals outside the UK.
3. YOUR STATUS
3.1 By placing an order through our site, you agree that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old; and
(c) You are resident in the UK.
3.2 The Gas Safety (Installation and Use) Regulations 1998 require that any person carrying out any work in relation to a gas fitting must be competent to do so, and in most cases be CORGI registered. Certain like for like hose/regulator replacement activities do not require CORGI registration provided the person undertaking the work is competent, and it is undertaken in accordance with the manufacturer's instructions. Calor recommends that all gas work is undertaken by an LPG qualified CORGI registered installer. For further guidance, and a list of suitable CORGI registered installers in your area, please contact CORGI on 0800 915 0485.
4. PLACING AN ORDER
4.1 Placing an order could not be easier. Just browse our store and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked to complete a number of details.
4.2 Alternatively, you can call us on 0800 783 4712 to place an order.
5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
5.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product(s) has been dispatched (the “Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.
5.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
6. CONSUMER RIGHTS
6.1 We believe you’ll be delighted with your purchase, But, if you are contracting as a consumer, you may cancel a Contract for any reason and at any time within 7 (seven) working days*, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10).
6.2 To cancel a Contract, you must inform us by calling 0800 783 4712 and we will collect the Product(s) from you for free. You have a legal obligation to take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
* working days means all days other than Saturdays, Sundays and Bank Holidays.
7. AVAILABILITY AND DELIVERY
7.1 Products are subject to availability. In the event that we are unable to supply the Products, we will inform you of this as soon as possible. A full refund will be given where you have already paid for them.
7.2 Our aim is to deliver the Products to you within 7 working days*. If we cannot deliver the Products within 7 working days, we will contact you by either telephone or email to arrange an alternative delivery date. We may contact you to confirm delivery of high value or fragile items. Delivery will not take more than 30 days, unless there are exceptional circumstances beyond our control. Products will be dispatched by either our local delivery agent.
7.3 Delivery will be made to the address specified by you when you place your order.
7.4 You must ensure that someone is available to take delivery of the Products. If you fail to take delivery of the Products or fail to ensure that suitable access is available for the purpose of their delivery then, without prejudice to any other right or remedy we may have, we may cancel a Contract or suspend any further deliveries to you.
7.5 It is your responsibility to arrange inspection of the Products immediately upon delivery.
* working days means all days other than Saturdays, Sundays and Bank Holidays.
8. RISK AND TITLE
8.1 The Products will be at your risk from the time of delivery.
8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
9. PRICE AND PAYMENT
9.1 The price of any Products will be as quoted on our site, except in cases of obvious error.
9.2 These prices include VAT but exclude delivery costs, which will be charged at the rates applicable at the date you place your order and will be added to the total amount due at the checkout stage
9.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
9.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
9.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
9.6 Payment for all Products must be by credit or debit card. We accept payment from all major credit and debit cards providers.
9.7 We use Netbank to protect your credit or debit card information and ensure your security. We do not see your credit/debit card information.
10. OUR REFUNDS POLICY
10.1 When you return a Product to us:
because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you.
for any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via telephone within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you telephone that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
11. PRODUCT SPECIFICATION
11.1 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our returns policy (see clause 10 above). Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see clause 6 above)
11.2 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
12 OUR LIABILITY
12.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
12.2 Most of our Products will include a 12 month manufacturer’s warranty included.
12.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement, subject to a maximum of £10,000 (ten thousand pounds) for any one claim or series of claims. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
12.3 This does not include or limit in any way our liability:
1. For death or personal injury caused by our negligence;
2. Under section 2(3) of the Consumer Protection Act 1987;
3. For fraud or fraudulent misrepresentation; or
4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
12.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.
12.5 Where you are contracting as a consumer, no provision of these terms will affect your statutory rights.
13. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14. NOTICES
All notices given by you to us must be given to us at enquiries@calor.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15. TRANSFER OF RIGHTS AND OBLIGATIONS
15.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16. EVENTS OUTSIDE OUR CONTROL
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
1. Strikes, lock-outs or other industrial action.
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
5. Impossibility of the use of public or private telecommunications networks.
6. The acts, decrees, legislation, regulations or restrictions of any government.
16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event
16.4 In the event that a Force Majeure Event continues for a period of 30 days or longer, you shall have a right to cancel a Contract. To cancel a Contract, you must inform us by calling us on 0800 783 4712. Clause 10.1 (b) will apply as regards refunds.
17. WAIVER
17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
18. SEVERABILITY
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
19. ENTIRE AGREEMENT
Without prejudice to any other contract you have entered into with us, these terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
20. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
20.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
21. GENERAL
If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
22. LAW AND JURISDICTION
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
© Calor Gas Limited 2008