Returns policy
Consumer rights
We believe you’ll be delighted with your purchase, But, if you are contracting as a consumer, you may cancel a Contract for any reason and at any time within 7 (seven) working days*, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 of our terms and conditions).
To cancel a Contract, you must inform us by calling 0800 783 4712 and we will collect the Product(s) from you for free. You have a legal obligation to take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
* working days means all days other than Saturdays, Sundays and Bank Holidays.
Our refunds policy
If you have cancelled the Contract between us within the seven-day cooling-off period (see clause 6.1 in our terms and conditions), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to
for any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via telephone within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you telephone that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.